Stairlift Engineering Manager

Imperial Recruitment Group are delighted to have partnered with thyssenKrupp Access to appoint an Engineering Manager for their Warrington Facility.

Who are thyssenkrupp Access Ltd?

thyssenkrupp Access Limited is one of Europe’s leading providers of stairlifts, home lifts and platform lift solutions.

What is the purpose of the role?

The purpose of this role is to manage, train and develop a team of Stair Lift Engineers and Apprentices,

Job Title: Engineering Manager

Location: Warrington – also covering the South Yorkshire area,

Salary: Negotiable

Employment Opportunity: Permanent

Highlighted Responsibilities

Actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.

Follow health, safety and environmental guidelines and procedures in respect of personal and department activities.

Develop an effective training programme for all engineering personnel and apprentices, identifying their needs through personal development plans.

Develop and implement a fault-finding process for all products maintained and supported by thyssenkrupp to promote a “first time fix” approach on all jobs.

Provide support and assistance to all colleagues via phone and on-site

Responsible for expanding the technical knowledge and technical performance of all engineering personnel including team leaders and senior engineers.

Manage the training and development of apprentices to achieve the required standards of engineering knowledge of company products.

Carry out and assist with the more complicated installations and maintenance work where required.

Create a training plan for all engineers to be fully proficient in all models of lifts currently serviced by utilising regular competitor training.

Ensure engineers quality of work is carried out to a high standard by carrying out site audits, addressing any issues that arise.

Lead, coach and develop the team through objective setting.

Monitor ‘first time right’ KPIs and address any issues with engineers not achieving their objectives.

Show awareness of departmental KPIs and how you contribute to these.

Manage personal objectives to achieve in line with department and business objectives.

Carry out regular toolbox talks.

Dealing with customer complaints regarding the engineering team.

Carry out any other reasonable duties requested by the Technical Manager.

Requirements

Demonstrable knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Demonstrable experience of providing product training to all levels of personnel

Demonstrable experience of leadership skills and experience and employee management

Demonstrable working knowledge of stairlifts and platform and lifts

For more information on this opportunity or for a confidential conversation please contact Imperial Recruitment Group at our HQ in Darlington.