Branch Administrator

An exciting career opportunity has arisen for an experienced Administrator to join Stannah Service and Repair Division working out of our Brackley Branch.

Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24hrs a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained.

The role will involve supporting our clients with service delivery. Duties will include answering incoming calls, resolving technical queries, sales enquiries and general administration tasks to support the branch, this will involve liaising effectively with our Engineers and providing a friendly and professional service to our customers.

We are looking for individuals, who have previous admin experience within a busy office environment, having the ability to plan, prioritise workloads and are capable of interpreting and reporting accurate data.

The ideal candidate will have strong interpersonal skills and will be able to interact professionally with our customers and across all levels of the organisation, taking ownership of queries through to resolution.

Responsibilities:
Answering calls from customers and engineers
General administration
Dealing with customer enquiries to resolution
Invoicing
Resolving invoice queries
Scheduling work for field engineers
Maintain suitable records
Reporting within excel
Deliver and review performance on productivity

Qualifications

GCSE English Grade C or above is required.
NVQ in Administration is desirable or previous proven experience

Company Information

We are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestyles

Benefits Include

25 days holiday + the option to purchase another 5 days + additional long service holiday
Company Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.
Quarterly Bonus (based on company profits)
Contributory Pension
Health Cash Plan covering routine treatment and prescriptions
Cycle to Work Scheme
Free onsite parking
Employee Assistance Programme