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Thank you for the responses so far. I will call my father later today to get more details over the SS visit and the level of inspection that took place. The original manufacturer were acquired, with the new owner no longer providing or servicing this type of lift. Unfortunately due to space (and my parents will not to put a big hole in the ceiling) a TFL is not an option. I am just looking to find a company that can replace the cable on a privately funded basis. By the way, he lift does not curve, its just straight.
Many thanks – i will return as soon as i have ‘grilled’ my father