MemberMarch 30, 2014 at 6:26 pm
I take it the replacement parts were FOC?
If so it sounds like they have identified a manufacturers defect that maybe only affected a small amount of stairlifts and are trying to get it remedied to save putting out a safety notice which never looks good and could undermine their brand image.Were the models of a similar age?
Which part was replaced ? did you see the paperwork?
Would be interested to know, i will ask around some ex workmates.