MemberAugust 7, 2016 at 8:23 pm
When the lift started playing up at six months you really should have persevered with having the issues sorted, a reasonable period of time should have been given for the repairs to have been completed after which it would have been reasonable to reject the equipment.
If the starting and stopping is only happening when she is on the lift then it could be a sign that the batteries are failing.
The footrest failing to fold up may be something as simple as a spring having failed or the foldup motor just needing either its fixings adjusted or a tweak to tighten its clutch device.
I think you’ll struggle to get anywhere with the company and might have more joy hassling the council, as most likely they will still be awarding grant work to the company.
If all else fails and you have kept records and paperwork then the BHTA may be able to help if the supplier is a member.
Otherwise find a reputable local company and bite the bullet, a stairlift should be an aid to living not a source of stress, you may find one of the members on here is local to you if you put up your rough locality.
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