MemberMarch 27, 2014 at 10:11 pm
Is anyone aware of engineers, who appear legit. and to be from stairlift manufacturers, contacting and calling on customers to replace parts?
Two different manufacturers and three different occassions both well known companies, with big legal budgets so I am sure you’ll understand why I won’t name them.
I would like to know if this is happening nationwide,
Manufacturer 1 – 2 occurrances, both fairly recent, the first is one of my own customers who originally were contracted directly to the manufacturer but this has long since lapsed and I have looked after the equipment for around 3 years. And secondly I know of one other person locally who also had a call out of the blue and then a technician call and replace the identical part from the same manufacturer – both callers left official paperwork detailing the part they had replaced.
Manufacturer 2 this happened late last year and I put it down to the customer getting wires crossed but now think there may be more to this. This is again one of my customers, they live in social housing but have chosen to have a stairlift installed privately. They had an engineer working for a different manufacturer call on them and carry out a “free check” on thier stairlift – the property is owned by a local authority and they have another local company contracted to carry out all thier servicing and repairs, not this manufacturer. The engineer was again in a manufacturers sign written van and it was for the correct make of lift installed.
Nobody has had anything stolen …other than parts replaced on thier lifts, which makes me think that there may be some issues which certain manufacturers are scurrying around trying to cover up, because there doesn’t seem to be any notifications on the liea website for recalls, and nothing on either manufacturers website in technical updates.
Maybe it is just that there is a very clever pair of con men going round the south west in sign written vans, or I and another local company have some very confused clients which is a possibility that I can’t rule out, but three separate occurrances?????
MemberMarch 30, 2014 at 6:26 pm
I take it the replacement parts were FOC?
If so it sounds like they have identified a manufacturers defect that maybe only affected a small amount of stairlifts and are trying to get it remedied to save putting out a safety notice which never looks good and could undermine their brand image.Were the models of a similar age?
Which part was replaced ? did you see the paperwork?
Would be interested to know, i will ask around some ex workmates.
MemberMarch 30, 2014 at 10:17 pm
Yes same free part, fitted on both – and legit paperwork, will put in more detail when I’ve found out a little more.
MemberApril 4, 2014 at 7:35 am
The first one would be around then, doubtful about the second. I don’t see how they could cover it up as only thier distributers will know where the majority were sited.
I and most people I know would probably not be handing over client addresses to this manufacturer.
MemberApril 4, 2014 at 8:24 am
So what parts were fitted ? i think you could say without naming the manufacturer.
If there is a issue then its probably best to get it out there so we can all check if we have any on our books?:(
MemberApril 7, 2014 at 8:11 pm
I have today been contacted by the company to say that they have a problem with seat stems which will require replacing.
This is a straight lift and I presume they will be getting in touch with all distributers within the few days.
Members with more than 5 posts may PM me for more details.
MemberSeptember 19, 2014 at 2:54 pm
If you want to see if they are legit, you can look them up on here:
They have all the info, we used them to help us find our installer.
MemberSeptember 19, 2014 at 4:33 pmquote debater23:
Where about are you based debter23?
How do you get this website to show a UK map or include other manufactures that are missing from the request a quotation option?
I am run a reputable Company but am unable to find my details on there without paying a subscription Hmmm
MemberOctober 1, 2014 at 8:51 pmquote Kevin:
A quick search for “stairlift recall” produced the following link…..http://www.recalls.gov.au/content/index.phtml/itemId/1057624
MemberOctober 1, 2014 at 10:35 pm
All relevant results seem to be from Australia and New Zealand I still don’t see any results on the HSE website.
MemberMay 8, 2015 at 1:09 pm
So this thread makes sense now after recent news reports!!
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