MemberOctober 20, 2015 at 12:55 pm
I just had a call from the Daughter of one of my long term service customers.
Someone called her Mother Yesterday saying “the stairlift was due for a service and they were in the area tomorrow”
A chap called Richard Proctor – he had an ID card of some sort called today to do the service.
The daughter turned him away as I had serviced the stairlift in February and called me to investigate.
Is this a scam anyone has come across?
Could it be the company that originally sold the stairlift in about 2003 going through old records. Anyone heard of Richard Proctor?
MemberOctober 20, 2015 at 5:44 pm
What make of lift is it,Could it be the manufacturers trying to replace fatigued parts on the quiet?
MemberOctober 20, 2015 at 10:53 pm
It is a Stannah 229.
They didn’t sound like a professional set up so I doubt it was Stannah.
MemberOctober 20, 2015 at 11:22 pm
No, don’t think they’d even look at a 229 these days. Only other thought would be is it a local authority property – if so could it be an Insurance Company Inspector?
Otherwise I reckon a mention at the local Police station might be in order.
What area of the country are we talking?
MemberOctober 21, 2015 at 7:49 pm
Kevin is right, Stannah don’t entertain the 229. If it was insurance surely they would have made you aware. I wouldn’t pay anyone to do anything to that lift unless I requested it.
MemberOctober 22, 2015 at 1:04 pm
It definitely wasn’t insurance.
It all ended well as the customers daughter was sharp enough to smell a rat.
MemberOctober 22, 2015 at 2:50 pm
I had a similar problem a few years ago, the only link I could find after exhaustive investigation was they all had insurance/ext.warranty from a well known industry provider
I had no proof but when I approached them it stopped, make of that what you will
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