AdministratorAugust 15, 2015 at 6:28 pm
In an attempt to save my elderly client a substantial amount of money, we purchased new replacement batteries from Batteries Plus and a new charger from BatteryMart.com. I was relatively confident that I could do these fairly simple replacements on my own. However, after installation, when I tried the toggle switch to move the lift, it just beeped and did not move downward (it is stuck at the top of the stairs). When I stopped toggling, the lift “jumped” upward about 4″, coming off the track with the uppermost set of rollers.
I have not been able to move it back nor find a release of the gears to do so. My confidence is at an all time low here… Can anyone offer any suggestions? I don’t want to take any more apart than I already have if I can help it. Nor do I want my client to have to call in the very, very expensive local representative for Bruno. The unit is out of warranty, so nothing will be voided by my doing what I have done.
Thank you so much for any help you may offer!!
MemberAugust 15, 2015 at 6:57 pm
You need an engineer who knows that product. I would google the stairlift make with where ever you are in the country. That should find you a local engineer.
AdministratorAugust 15, 2015 at 7:14 pm
So, is this forum only for engineers and/or professionals in the stairlift industry? I thought it was for anyone who had questions or problems with a stairlift. I have been searching for some means of rectifying my situation and thought this was it… 🙁
MemberAugust 15, 2015 at 10:29 pm
For any other guests who havebeen worried by this post…..
The lift should not have left the track. in this instance, looks like several failsafes -; 1. upper terminal limit 2. Final/ultimate limit 3. physical rail end stop have all been removed or bypassed. Sorry I dont understand why this fault or possibly a reverse of the motor would happen whilst changing batteries. A lift can not leave a rail when correctly commisioned.
Sorry slt1208 – if the lift has left the rail, it needs to be checked for other potential damage to limits, rollers, osg, wiring as a bare minimum before being recommisioned.
MemberAugust 15, 2015 at 10:36 pm
Please see attahed for assistance on correct charging and fault finding.
MemberAugust 16, 2015 at 12:05 am
Credit to you for at least telling us the full situation but I would echo what Rob has said, yes we do help non-pros to do simple repairs when it appears they have the required degree of knowledge and experience, we aren’t a closed shop but when things take a turn, that in our experience, is illogical and or dangerous we have to resort to guiding you towards someone with training.
This fault is both illogical and potentially dangerous to the user.
For a Bruno to come off the end of a track the lift would have to have many faults that only a Bruno trained Technician could or should rectify.
Many customers see the Gary lineker advert or previously the film Gremlins and ask can it happen, in truth a properly maintained and serviced stairlift could never do that. The lift you have worked on is very close to doing that and needs a professional to ensure that every fault is sorted before it goes back in service, firstly the customer deserves this – thier health is worth more than any cost saving and secondly Bruno / Homeadapt have a right to protect thier reputation. Should this lift fail and injure the user then thier good name gets dragged through the dirt due to no fault of thier own.
The people on here come home from doing a job each day and then come on here and happily try to help people – that doesn’t happen in many industries.
In this case safety must be the number one consideration.
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