Handicare xclusive U flat code

[bikewo]

Hi. I have a handicare xclusive stair lift and have just got a U fault code.

[U]

No Float Indication V1.19 Software & Later Only

Faulty Power Supply

Check Power Supply

Is this a failed power supply or something else? The charging points are showing 33v. Is it the charger that switches to float or is it the PCB that regulates it? If I have 33v and it says its charging but no float, is that a new PCB? Thanks for you time and all help gratefully appreciated. Thanks

[northern-mobility]

It’s the board that dictates the float, it isn’t a charger it is a power supply

[bikewo]

So i need a new board?

[bikewo]

quote Northern Mobility:

It’s the board that dictates the float, it isn’t a charger it is a power supply

Thank you.

[northern-mobility]

Unfortunately looks that way, I have had faulty PSU’s that have caused the U code also.

Without having parts to swap it’s difficult, might make sense to get a handicare dealer in to save expensive mistakes.

[bikewo]

Thank you. I have a spare power pack so will give that a try. Where at the moment is the best place to get a new pcb if i need one?

[northern-mobility]

Any Handicare dealer close to your area, unless someone on here has a spare