Handicare Van Gogh Remotes

[stairlift-newbe]

Is this just a reset?

My Dad’s stairlift works correctly except neither of the remotes will call for the stairlift (both remotes stopped at the same time), is this an easy fix or does it need an engineer?

I was wondering if there is a procedure to reset the remotes, he has tried pressing both buttons for 7 seconds but no change they still wont work

heres hoping someone can advise, thanks in advance

[ianb]

They will need programmed in. this involves removing the stairlift carriage cover and pressing the rocker switch while pressing a call on the remote. If you get it wrong you can end up knocking the lift off. A local independent stairlift engineer would probably do it at a reasonable cost. You might as well get it serviced at the same time 😉

[stairlift-newbe]

Thanks for response I managed to do this yesterday afternoon, simple 10min job once you know the procedure, slightly more than is described but I know for the future;)

[ianb]

quote stairlift newbe:

Thanks for response I managed to do this yesterday afternoon, simple 10min job once you know the procedure, slightly more than is described but I know for the future;)

Just make sure the carriage safety edges work after replacing the covers 🙂

[BrianH]

I have exactly the same problem. but have not been able to fix it. Could someone who has successfully done so please be more specific. My stairlift is the Handicare 950+.I have opened the cover on the power switch side of the chair but couldn’t see what I would recognise as a rocker switch. The only moving part in there that I could see is a metallic lever which when pushed sideways causes something further down on the left hand side to illuminate (probably on a circuit board I cannot see) but pressing a button on the remote at the same time does not fix it. So am I in the right place. Have I opened up the correct cover (on the bottom side of the chair) and where exactly is the synchronisation switch. Thanks in advance for any help.

[spike]

The button is on the circuit board behind the plugs on the board at the top of the board as your looking at it

The lever you pushed sounds like the switch for the handwinding switch attached to the plate on the end of the motor

[BrianH]

Hi Spike. thanks for your response but I have still been unable to locate the button (you’re dealing with an old person so please make allowances). As the lift still works using the control on the arm I do not want to poke around too much and risk disabling it completely. Let me say what I have done so far.

I have removed the two screws on the cover on the downward side of the chair where the on/off switch is located. This reveals a mass of wires and connectors. To the left when looking at it there is a vertically mounted circuit board. In front of that is a brown component in a black sleeve with the number 5 on it. Behind that is a larger copper coloured component with small holes in it which I deduce is probably the bleeper. Below that is a white connector on the board over which the black and red wires are located. No sign of a button or access to the board.

Any further help you can offer will be greatly appreciated.

[spike]

This should help

[spike]

it seems images added dont show!

so try this link, page 22 shows the location of the button and full instructions on how to program the remotes

https://auto.handicare.no/media/96341/Simplicityplus-Install-Manual-ENG.pdf

[BrianH]

Hi Spike. A belated ‘thank you’ for the information. Due to other pressures and lack of the right size Allen Key I only just got round to it today. The link to the document was most helpful and quite an easy job when you know how.