MemberJune 2, 2016 at 10:01 am
Just purchased a Handicare 950+ slide track which only had a month use from new being first installed in March.
Assembled at our property all OK and set up / use no problem but the slide track keeps stopping and if release the controls and press again it continues its journey to the end location all OK.
It does this going up or down and the chair performs as expected.
I have double checked for any restrictions to the rail or any issue and alignment/loading with the rollers which seems all OK.
The slide track is however making perhaps more gearing/motor noise than expected (not that I have anything to compare against) but perhaps 2 or 3 times as loud as the chair motor.
It might seem as if the slide track needs some lubrication of some kind but I have no details of how the slide track works.
We have only been using it a couple of days and the symptoms may be getting worse or at least didn’t seem to occur during initial unloaded trial runs..
I guess as second owner and I have installed the warranty may not be valid but would very much appreciate if anyone has any clues what the issue may be??
MemberJune 2, 2016 at 4:45 pm
Have you left clearance from the bottom of rail and stair noses. Sounds like its going overcurrent The slide track is a bit noisy in normal setup. Any warranty will be invalidated if not professionally installed I fear. Cant see Handicare covering anything they or their agents didn’t relocate.
MemberJune 2, 2016 at 7:21 pm
Sounds like comms connection is lost for more than a couple of ms, else rail may be tight and out of alignment adding to friction forces.
MemberJune 3, 2016 at 1:43 pm
Quite common on slide tracks, poor connection on comms most likely
Clean both the comms and charge brush with emery cloth and make sure copper strip is clean
Also on slide track power pack there is a copper strip inside the chassis which should run along outer edge of track, if the pack has been on/off track it may have been pressed in and missing the track, easily prises back out to rectify
MemberJune 11, 2016 at 3:32 pm
Many thanks indeed for your help,
I cleaned up the copper strips with some IPA and I think the issue has entirely disappeared. Must have been some greasy fingers during the move.
The noise of the slide track has remained the same, i.e. much more than the chair, however I imagine this must be normal.
After a weeks use it is not getting any worse and operating well. The chair is extremely quiet in comparison though..
Thanks again guys, great forum..
MemberSeptember 20, 2016 at 10:36 pm
hi not been online for a while your issue with copper strips was correct to clean them down would advise every 6 months to do this, the noise with rail is standard running for a slidetrack the actuator used to push the rail can be quite load compared to chair
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