MemberOctober 1, 2014 at 10:49 am
Hi, I’m completely new to this forum but I was wondering if someone could help me. My mother has a Freelift Van Gough stairlift but her remote control no longer works. I have been in touch with Handicare who have sent us a new remote out by post but this remote will not operate the stairlift. Is there a method of syncing a new remote up with her stairlift or will I need an engineer visit in order to get it working? Thanks in advance. George
MemberOctober 1, 2014 at 9:01 pm
Hi Geordie, Check old remote batteries are ok if so then check the old remote hasn’t been locked out. Simply press both buttons on the remote at the same for seven seconds to re-enable.
Failing that the new remote will likely need pairing. This involves removing the smart card to clear memory and reprogramming of the lift so would suggest an engineer does this for you.
There should only be a standard call out charge as it is a straight forward job and should be completed within 1/2 hour…..Total Lift Care are based in Ormskirk, Lancashire if this is local to you?
MemberOctober 2, 2014 at 9:29 am
Thanks for the reply as you have solved my initial problem as it appears that the remote was simply locked out. I now still have a new remote to get set up with the stairlift but at least there is no great hurry and I can try making more enquires with local engineers. It just appears that after calling several companies in the Newcastle area where I live no one seemed to want to get involved as soon as I mentioned that it was a Freelift Van Gogh as they all stated that I need to get in touch with Handicare who sent me the new remote. Again I must say thank you for resolving my issues and my mother is so impressed with your helpfulness she would also like to thank you.
MemberOctober 2, 2014 at 12:26 pmquote geordie.w:
You are all very welcome, happy to have helped.
Shame a simple job of reprogramming/pairing a remote is difficult to have an engineer to attend, no special faultfinding/calibration tools are required for this lift.
If you have time maybe you would like to review Total Lift Care for our assistance.
Our Google+ page can be found here, Reviews can be submitted via the “About” page tab https://plus.google.com/116753476299396283166/posts
MemberMay 12, 2017 at 10:41 amquote /robbrownstairlift/:
Thanks Rob, I am having same problems both remotes and chair left to die. Managed to replace batteries and with help from here got it working again but not the remotes. I have already taken card out and back but do not know the correct procedure to match and program them.
Can you or any one help
Thanks Top Cat
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