MemberJanuary 2, 2017 at 8:41 pm
My parents had a Brooks curved stairlift fitted last year at a cost of Â£3000, they were hounded after installation to pay Â£1495 for a 4 year extended warranty but they refused to pay as it was simply too expensive. They have now come to the end of the first year free warranty and I am wondering if anyone has used a local engineer in the North East in case of breakdown? Or is there another company who would provide a warranty at a more reasonable price?
It is scandalous that after paying Â£3000 the warranty only lasts for one year.
MemberJanuary 3, 2017 at 5:09 pm
To be honest Â£3000 is reasonable for a curve and the 4 year warranty is a little expensive but you may struggle with local indipendants as acorn/ brooks will offer them very little or no tech support and parts sourcing may also be difficult. Brooks 180 curve can be very expensive to repair When it breaks down 🙁
MemberFebruary 3, 2017 at 12:41 pm
New cuved is not for trade – Acorn going direct to market on this one.
Not everything is what it seems.Always look at cost for aftercare. Paying a little more upfront for a quality machine which manufactures will also support their independant dealers will provide longer term satisfaction and overall reduced cost.
Tell tale signs you are speaking with a website referral or an agent selling on commision based leads are looking for adverts asking you to quote a branch code, dealer code or a cheap price upfront which seems to undercut everyone else to make a sale – check aftercare price, response to repairs and warranty before signing!
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