Bison 80 problem

[the-stairlift-man]

I have a customer in Rushden Northants with a Bison 80.
I prefer to avoid these as there is no training, back up or spares from Acorn, is there anyone who knows these machines who covers this area and is willing to attend?
The customer says it is showing code 7 fault, which I have never come across before, and is not working.
She has tried other local companies and they just want to sell her a new stairlift.
Thanks
Mike

[kevin]

I’m the same as you with 80’s I had too many bad experiences to want to use them in the future, even if they have improved them.
Error 7 is levelling overspeed so I’m presuming that means it’s out of level.

[ianb]

it is a levelling overspeed but out of level is error 9 i assume the leveling motor has gone overspeed at a guess i would say it could be an encoder problem. Might be worth trying a reprgrame and monitor it

[the-stairlift-man]

I do not feel competent on these stairlifts and am not comfortable charging people to work on them.

I have looked at this machine on several occasions and have only charged the customer when I was 100% confident that I was doing the correct thing.

I have the manuals and the fault codes and it is definitely something to do with the levelling, maybe an encoder problem, but I could spend a fortune on parts and much time guessing. So this time there is no point in me attending.

There must be someone out there who has training and/or access to Acorn back up?

In the last few years I have come across several people ripping out almost new Bison/Brooks/Acorn 80 stairlifts because they couldnt get them repaired and/or had enough of the Acorn rip off machine. This lady cannot afford to do that, and shouldnt have to. There must be someone out there who can have a look at this????

Ian and Kevin – your input is appreciated.